TERMS & CONDITIONS
Effective Date: October 11, 2026
Welcome to Leaf Lines. We handcraft unique, custom artwork designed to bring the organic beauty of nature into your home.
By browsing www.leaflines.com (the “Website”), purchasing our artwork, or interacting with us, you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy.
Policy.
If you do not agree with these Terms, please do not use the Website or place an order.
1. About Leaf Lines
Leaf Lines is a California-based business operated by:
Leaf Lines
Santa Clara County, CA
Email: leaflines1@gmail.com
Phone: (408) 306-3466
2. Order Eligibility & Future Transactional Capability
Everyone is welcome to browse our Website and enjoy our custom artwork. However, if
you place an order or make a purchase through our Website (either now or when online
store features are enabled), you must be **at least 18 years old**, or have the explicit
permission and supervision of a parent or legal guardian.
By completing a purchase, you confirm that you have the legal authority to use the
payment method provided and that all billing information is accurate. We reserve the
right to refuse or cancel any order at our discretion due to material unavailability or
pricing errors.
If you are purchasing a product on behalf of another person, you are responsible for
ensuring that the information you provide is accurate and that the recipient is aware of
any applicable product information or restrictions.
3. Website Use
You agree to use the Website only for lawful purposes and in accordance with theseTerms.
You may not use the Website to:
* Violate any applicable law or regulation;
* Attempt to gain unauthorized access to the Website or its systems;
* Interfere with the security or operation of the Website;
* Submit fraudulent or misleading information;
* Use the Website to distribute malicious software or harmful content;
* Engage in fraudulent purchasing activity;
* Abuse promotions, discounts, or other offers; or
* Otherwise interfere with the rights or operation of Hero Hearts Unite or other users.
We reserve the right to restrict or terminate access to the Website where we reasonably
believe that a user has violated these Terms or applicable law.
4. Products and Product Information
Each Leaf Lines piece is individually handmade. Because natural leaves vary in size, shape, color, texture, and vein structure, no two pieces will ever be exactly alike. These natural characteristics are a beautiful part of organic art and are not considered product defects.
We make reasonable efforts to ensure that product descriptions, photographs, pricing, and other information displayed on the Website are accurate. However, product images are provided for illustrative purposes and may not exactly reflect the product you receive. Colors may appear slightly different depending on lighting, photography, and your device, monitor or display settings. We reserve the right to make reasonable changes to products, packaging, or presentation where necessary.
If a particular item included in an order becomes unavailable, we may substitute an item of equal or greater value when reasonably appropriate.
5. Product Availability
All products are subject to availability.
We do not guarantee that a particular product will remain available at all times. If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or cancel the affected portion of your order and issue an appropriate refund.
6. Orders
When you place an order through the Website, you are making an offer to purchase the selected products. An order confirmation does not necessarily mean that Leaf Lines has accepted the order. We reserve the right to accept, decline, limit, or cancel an order for legitimate business reasons.
We may refuse or cancel an order, including where we reasonably believe that:
* The order is fraudulent or unauthorized;
* There has been suspected payment fraud;
* The order involves abuse of promotions or discounts;
* There is a significant pricing or product information error;
* Products are unavailable;
* The shipping information appears inaccurate or incomplete;
* The order appears to be intended for resale or other unauthorized commercial activity; or
* Cancellation is otherwise reasonably necessary to protect our business, customers, or Website.If we cancel an order after payment has been received, we will refund the applicable amount to the original payment method, subject to applicable law.
7. Pricing and Payment
We reserve the right to change product prices, promotions, discounts, and availability atany time before an order is accepted. If a significant pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel an affected order. Payments are processed securely through Square & Helcim. By submitting payment information, you authorize the applicable payment provider to process the transaction. We do not intentionally store complete payment card information on our own systems.Payment information is processed by Square or Helcim in accordance with its applicable terms and privacy practices.
8. Custom Artwork and Special Orders
We take great pride in creating unique, custom artwork using real leaves. Because each custom piece is handcrafted specifically for you, the following terms apply to all custom or personalized orders placed through our website: Production Timeline: Custom artwork requires additional production and processing time beyond our standard items. Estimated timelines will be provided at the time of your order or inquiry.
Design Approval: Before production begins, you may be required to review and approve specific design elements. This may include size, frame color, leaf selection, layout, or other custom specifications. It is your responsibility to ensure these details are correct before giving approval.
Natural Variations: Because we work with organic materials, natural variations in leaf color, shape, size, and texture are a normal and unique part of the artwork. These natural characteristics are not considered product defects.
Cancellations and Refunds:
Once production of a custom piece has begun, the ordercannot be cancelled, modified, or refunded, except where required by applicable law. Returns and Exchanges: Because custom artwork is made specifically to your unique specifications, custom pieces are final sale and are not eligible for return or exchange.
9. Taxes
Applicable sales taxes and other charges may be added to your order where required by law. The amount of any applicable taxes will generally be calculated and displayed during checkout.
10. Gift Messages
Customers may have the option to include a personalized message with an order.
Gift messages must not contain content that is:
* Offensive;
* Threatening;
* Hateful;
* Discriminatory;
* Harassing;
* Abusive;
* Defamatory;
* Unlawful; or
* Otherwise inappropriate.
Leaf Lines reserves the right to refuse, edit, remove, or decline to fulfill a gift message that violates these requirements.
11. Shipping
Leaf Lines ships **within the United States only**. Customers are responsible for providing complete and accurate shipping information at
checkout.We are not responsible for delays caused by shipping carriers, weather, natural disasters, transportation disruptions, labor disruptions, governmental actions, or other events outside our reasonable control.
Any delivery dates or shipping estimates displayed on the Website are estimates only and are not guaranteed unless expressly stated otherwise.
Once an order has been transferred to the shipping carrier, delivery timing may be outside our control.
12. Incorrect Shipping Information
Customers are responsible for reviewing their shipping information before completing an order. If an order is shipped to an address incorrectly provided by the customer, Leaf Lines may be unable to recover or redirect the package.If a package is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact the customer regarding available options. Any additional shipping costs associated with reshipping may be the responsibility of the customer where permitted by applicable law.
13. Lost, Stolen, or Delivered Packages
If a package is marked as delivered by the applicable shipping carrier, Leaf Lines is not responsible for theft, loss, or misplacement occurring after delivery. If you believe a package has been lost or incorrectly marked as delivered, you should first contact the applicable shipping carrier and verify the delivery location.We may assist with carrier inquiries where reasonably possible, but we cannotguarantee recovery or replacement of packages that the carrier records as delivered.
14. Returns and Refunds
14.1 Return Period
We do not accept returns. A customer can exchange a product within fourteen (14) days of placing the order.
14.2 Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within
**five (5) days of delivery** at: leaflines1@gmail.com.
Please include:
* Your order details;
* A description of the issue;
* Photographs of the product;
* Photographs of the packaging; and
* A photograph of the shipping label.
Providing photographs helps us assess the condition of the shipment and, where
appropriate, submit a claim to the shipping carrier.
15. Intellectual Property
All content appearing on the Website, including but not limited to:
* Text;
* Product descriptions;
* Photographs;
* Graphics;
* Logos;
* Trademarks;
* Product names;
* Videos;
* Designs;
* Website layout;
* Branding; and
* Other materials
is owned by or licensed to Leaf Lines and is protected by applicable intellectual property laws. You may view and use the Website for personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, publish, transmit, sell, license, or commercially exploit Website content without our prior written permission, except where expressly permitted by applicable law.
16. Third-Party Services and Links
The Website may use or link to third-party services, including payment processors, analytics providers, advertising platforms, shipping providers, and other technology providers. Third-party services may operate under their own terms and privacy policies. Leaf Lines is not responsible for the content, security, availability, or privacy practices ofthird-party websites or services that we do not control.Your use of third-party services may be subject to the terms and policies of those providers.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that:
* The Website will always be available or uninterrupted;
* The Website will be free of errors;
* All information will always be complete or current;
* Products will always be available; or
* The Website will be free from viruses or other harmful components.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot legally be excluded or limited under applicable law.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Leaf Lines and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Website or purchase or use of our products. To the fullest extent permitted by law, our total liability arising from an order or product will not exceed the amount you actually paid for the affected order or product.Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
19. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Leaf Lines and its owners, employees, contractors, service providers, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising out of or related to:
* Your violation of these Terms;
* Your misuse of the Website;
* Your violation of applicable law; or
* Your violation of the rights of another person or entity.
This provision does not require you to indemnify Leaf Lines to the extent prohibited by applicable law.
20. Force Majeure
Leaf Lines will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
* Natural disasters;
* Severe weather;
* Fire;
* Flood;
* Epidemics or pandemics;
* Transportation disruptions;
* Labor disputes;
* Carrier delays;
* Government actions;
* Power outages;
* Internet or telecommunications failures;
* Supply chain disruptions; or
* Other events beyond our reasonable control.
21. Privacy
Your use of the Website is also subject to our **Privacy Policy**, which explains how we collect, use, disclose, and protect personal information.
Our Privacy Policy is incorporated into these Terms by reference.
22. California Law
These Terms are governed by the laws of the **State of California**, without regard to conflict-of-law principles, except to the extent that applicable law requires otherwise. Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under applicable law.
23. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.
24. Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.
25. Changes to These Terms
We may update or modify these Terms from time to time. When we make changes, we will update the “Effective Date” at the top of this page. Your continued use of the Website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
26. Contact Us
If you have questions about these Terms, your order, or any other matter relating to Leaf
Lines please contact us: leaflines1@gmail.com.
PRIVACY POLICY
Effective Date: October 11, 2026
Leaf Lines respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, leaflines.com (the “Website”), place an order, contact us, or otherwise interact with us. By using our Website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Leaf Lines is operated by:
Leaf Lines
Email: Leaflines1@gmail.com
For privacy-related questions or requests, you may contact us at the email address
above.
2. Information We Collect
Depending on how you interact with our Website, we may collect the following categories of personal information. Information You Provide Directly.When you place an order, create an account, contact us, subscribe to updates, or otherwise interact with our Website, we may collect:
* Full name
* Shipping address
* Email address
* Telephone number
* Information you provide when contacting customer support form
* Information you provide through forms, emails, or other communications
Payment Information
When you make a purchase, payment information is processed by **Square or Helcim**, our third-party payment service provider. Payment information may be collected and processed directly by the third-party payment service provider in connection with your transaction.The third-party payment service provider may collect and process personal and payment-related information in accordance with its own Privacy Policy. You can review third-party payment service privacy practices at their website.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically through cookies and similar technologies.
This information may include:
* IP address
* Browser type and version
* Device type
* Operating system
* Language preferences
* Approximate geographic information
* Pages visited
* Links or buttons clicked
* Referring website or source
* Date and time of visits
* Website interactions
* Information about how you use and navigate our Website
We use this information to operate, secure, analyze, and improve our Website and to measure the effectiveness of our marketing and advertising.
3. How We Collect Information
We may collect personal information:
* Directly from you when you provide it to us;
* Automatically when you use our Website;
* Through cookies and similar technologies;
* Through third-party services that support our Website, payments, advertising, and
other business functions; and
* Through communications you have with us.
4. How We Use Personal Information
We may use personal information for the following purposes:
Providing and Managing Our Services
We may use your information to:
* Process and fulfill orders;
* Process payments;
* Arrange shipping and delivery;
* Provide customer support;
* Communicate with you about your orders;
* Send order confirmations, receipts, shipping updates, and other transactional
communications;
* Respond to questions, requests, and inquiries; and
* Provide the products and services you request.
Website Operations and Improvement
We may use information to:
* Operate and maintain the Website;
* Improve Website functionality and user experience;
* Understand how visitors use the Website;
* Identify technical issues;
* Monitor Website performance;
* Protect the Website against fraud, abuse, and security threats; and
* Develop and improve our products, services, and business.
Social Media & Advertising
We do not host an online store or run targeted advertising tracking pixels directly on our Website. However, we use social media platforms, specifically Instagram, Facebook and Pinterest to advertise our products and engage with our community. When you visit or interact with our official Instagram page, Meta (Instagram’s parent company) collects data according to its own privacy rules. We may use the aggregate, anonymous demographic data provided by Instagram (such as "Page Insights") to understand our audience better, but we do not receive, store, or control your individual social media data or profile information.
5. Cookies and Similar Technologies
Our Website is hosted on the Squarespace platform and may use cookies and similar technologies. Cookies are small text files that may be placed on your device when you visit a website. They allow websites to remember information, maintain functionality, understand usage, and support certain advertising and analytics activities.We may use the following categories of cookies:
Strictly Necessary Cookies
These cookies are necessary for the Website to function properly. They may support:
* Authentication;
* Website security;
* Fraud prevention; and
* Other essential Website functions.
These cookies generally cannot be disabled through our Website’s cookie preference tools because doing so may prevent the Website from functioning properly.
6. How We Share Personal Information
We do not disclose personal information indiscriminately. We may share personal information with trusted third parties when necessary to operate our business, provide our services, process transactions, or communicate with customers.
These third parties may include:
* Payment processing through **Square & Helcom**;
* Website hosting, security, technology, and infrastructure providers;
* Email and communication service providers;
* Professional advisers and service providers where necessary; and
* Government authorities, courts, regulators, or law enforcement where required by law.
Service providers may receive access to personal information only as reasonably
necessary to perform services on our behalf or as otherwise permitted by applicable
law.
7. Sale or Sharing of Personal Information
We deeply value your privacy. We do not sell, rent, or share your personal information with third parties for monetary consideration, cross-context behavioral tracking, or targeted digital advertising. Any information you choose to share with us stays strictly within our business to serve you better.
8. Third-Party Websites and Services
Our Website may contain links to or integrations with third-party websites, services, or platforms.Examples may include payment services, social media platforms, and other third-party technologies.We are not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.We encourage you to review the privacy policies of third-party services before providing them with personal information.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the
purposes described in this Privacy Policy, including to:
* Complete transactions;
* Provide products and services;
* Maintain customer and transaction records;
* Communicate with customers;
* Comply with legal, tax, accounting, and regulatory obligations;
* Resolve disputes;
* Enforce agreements; and
* Protect our legal rights and the security of our systems.
The length of time information is retained depends on the nature of the information and the purpose for which it was collected. When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.
10. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, while we work to protect your personal information, we cannot guarantee absolute security. Payment transactions are processed through a third-party payment provider rather than requiring us to directly store complete payment card information.
11. International Visitors
Leaf Lines is based in California, United States.
Depending on where you are located, your personal information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate. Privacy and data protection laws may differ from those in your jurisdiction. If you access our Website from outside the United States, you acknowledge that your information may be processed in the United States, subject to applicable legal requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal requirements, or privacy practices. When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect and use personal information.
13. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Leaf Lines
Email: leaflines1@gmail.com
We will make reasonable efforts to respond to privacy inquiries and requests in accordance with applicable law.